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Other Testimonials


ABC Harley-Davidson:

"If you want personal service, go to CSB"
The most important thing that ABC Harley-Davidson and Clarkston State Bank have in common is the personal touch the employees of both companies offer their customers. And, according to ABC Harley-Davidson owner Dennis Atherton, personal touch can make or break a business.

ABC Harley-Davidson, located on M-59 at Pontiac Lake Road in Waterford for 19 years, is consistently in the top 10 percent of Harley-Davidson dealers across the nation. It wins sales and service awards every year, says Dennis, who's been in the business since 1973. "When Ed (partner Ed Adler) and I bought this business 22 years ago it was bankrupt. You can't imagine what we had to do to turn it around. And personal touch is what made this business what it is today. Customers tell me they've been in other Harley-Davidson stores and have never seen the owner. I'm here all the time," says Dennis.

"Clarkston State Bank does business the same way," says Dennis. ABC Harley-Davidson has a line of credit and checking accounts with CSB — it has moved 80 percent of its business accounts to CSB. "Customers also finance a lot of new and used Harley-Davidsons through CSB," says Dennis. "Harley-Davidson is our first source for financing, and CSB is the second."

Because Ed Adler is CEO of Clarkston Financial Corporation and Chairman of its Board of Directors, CSB's holding company, it seems only natural that ABC would move its accounts there when CSB opened in 1999. But there's more to it as far as Dennis is concerned. "At our former bank, every time I turned around I was dealing with a new loan officer. Ed told me when the bank opened that they wanted to offer small businesses a more personal touch. Here, I don't have voice mail and when our customers call, they don't have to wait two or three days to get an answer. We get back to them right away," Dennis said.


Other Testimonials

ABC Harley-Davidson: Robert E. Kostin, P.C.:
Lowrie's Landscape, Inc.  

 

 
 
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