While we work to protect your banking privacy, you will also play an important role in protecting your accounts and personal information. Please take the following steps to ensure your account information is protected:
To assure the security of your account, be sure to click the EXIT button, clear your browser's cache to erase any stored information and close your browser window. This is especially true if you are using a public Internet device.
- Don't reveal your User ID or PIN to anyone else. Your User ID and PIN are designed to protect your banking information, but they will only work if you keep them to yourself.
- Change your Online Banking PINs frequently.
- Don't walk away from your computer if you are in the middle of an Online Banking session.
- Once you have finished your session, sign off before visiting other Internet sites.
As always, if you notice any suspicious or unusual activity related to any of your accounts please email us at [email protected].
We are committed to making your NetTeller Banking experience safe and secure.
We have taken many measures to ensure your privacy. We have listed below the
security measures for your protection:
- Information Encoding
We use the latest encoding technology to ensure that your private information
cannot be intercepted. Encryption is a way to rewrite something in code,
which can be decoded later with the right "key". When you request
information about your accounts, the request is sent encrypted to Clarkston
State Bank. We decode your request and send the requested information back
to you in an encrypted format. When you receive the information, it is
decoded so that you can read it.
- Personally Selected Account Names
Clarkston State Bank does not display your account numbers over the Internet.
Instead, we ask you to choose a "pseudo" name for each of your
accounts. You can change your “pseudo” account name under the “Management” section
of our NetTeller banking service.
- PIN Security System
To keep unauthorized individuals from accessing your account by guessing
your PIN, we have instituted a PIN security system. If your PIN is entered
incorrectly three consecutive times, the user is "locked out" of
the system. If you have forgotten your password and have accidentally locked
yourself out of your NetTeller Banking account, please contact us via email
at [email protected]
- Automatic logoff
If you are logged on but do not perform an activity for 10 minutes, you will
not be able to proceed until you “re-log” on to the system.
- Additional Security Measures
In addition to the above safe-guards, we have sophisticated firewalls and
an authentication process to ensure that only authorized individuals are
allowed to enter our system. We also have 24/7 network monitoring to further
augment our security controls.
- Email Communications
Please remember that e-mail is not necessarily secure against interception,
and you should be cautious when sending e-mail with personal information.
If your information is very sensitive, or includes personal or confidential
information-such as your bank account, charge card or Social Security number-you
may want to contact us by postal mail or telephone. (You may access a list
of our locations on our Web site.)